FAQs
How long does it take for my product to arrive?
It takes 3-4 weeks for your product to arrive, depending on Your Location. However, if it takes more than the estimated period, please contact us immediately and we'll make sure you're having the perfect massage in no time!
How do I track my order?
After placing your order, we'll send you a tracking number via the email you used when making a purchase. Then you can use the number on our tracking page to see the current position of your order.
Please allow 3-5 days to receive updates on your tracking number.
What if my product arrives damaged?
Immediately, send us your order number and images of the damaged product for confirmation. Then you are free to ask for a refund or exchange. For more information please check our Refund and Exchange policy.
Do you accept refunds?
Yes, you are free to ask for a refund within 14 days of receiving your order. Send us your name, order number and the reason you are asking for a refund.
After confirmation, you will receive your refund through the payment gateway you used to make your purchase. For more information please check our Refund and Exchange policy.
How do you accept payments?
We accept payments via PayPal and 2checkout, which support all major credit/debit cards: Visa, MasterCard, American Express, Discover, etc.
My payment has declined. What should I do?
You can use another payment gateway available on our store. However, if the problem persists, you can check your account balance, use another card, or contact your bank.